Code: F7AMSRKZ Quality Management in Healthcare
Lecturer: prof. Ing. Peter Kneppo DrSc., dr. h. c. Weekly load: 2P+2S Completion: A, EX
Department: 17110 Credits: 5 Semester: S
Description:
Within the subject of Quality Management in Health care the student acquaints himself with basic concepts such as: product, its characteristics and definition, quality, management, requirement, customer satisfaction, fitness. They will also learn about the relevant standards.
Contents:
1. Quality of systems and processes in healthcare.
2. Procedural proceedings. Lean Management.
3. Standards of the ISO series. Implementation of the Quality Management System (SMJ) in a healthcare organization, justification of SMU needs for healthcare organizations, process approach.
4. Quality Policy and Quality Targets, Quality Manual, Quality System Audit, Quality Plan, Objective Evidence, Inspection, Inspection, Examination, Validation Verification, Qualification process.
5. Quality of systems and processes in healthcare.
6. Procedural proceedings. Lean Management.
7. Standards of the ISO series. Implementation of the Quality Management System (SMJ) in a healthcare organization, justification of SMU needs for healthcare organizations, process approach.
8. Quality Policy and Quality Targets, Quality Manual, Quality System Audit, Quality Plan, Objective Evidence, Inspection, Inspection, Examination, Validation Verification, Qualification Process.
9. Audit: Review, Audit Program, Audit Criteria, Audited Organization, Audit Team, Expert, Health Care Standards. Euromodel TQM.
10. Management and implementation of processes in healthcare facilities, definition and mapping of processes and subprocesses.
11. Design of integration of healthcare facility management. Possibilities of using TQM within healthcare facilities. Standards and indicators in the quality of health care.
12. Quality in laboratories. Accreditation of medical facilities according to SAK and JCI.
13. Quality management tools.
14. Risk management.
Seminar contents:
? Quality of systems and processes in healthcare.
? Procedural proceedings. Lean Management.
? Standards of the ISO series. Implementation of the Quality Management System (SMJ) in a healthcare organization, justification of SMU needs for healthcare organizations, process approach.
? Quality Policy and Quality Targets, Quality Manual, Quality System Audit, Quality Plan, Objective Evidence, Inspection, Inspection, Examination, Validation Verification, Qualification Process.
? Audit: Review, Audit Program, Audit Criteria, Audited Organization, Audit Team, Expert, Health Care Standards. Euromodel TQM.
? Management and implementation of processes in healthcare facilities, definition and mapping of processes and subprocesses.
? Design of integration of healthcare facility management. Possibilities of using TQM within healthcare facilities. Standards and indicators in the quality of health care.
? Quality in laboratories. Accreditation of medical facilities according to SAK and JCI.
? Quality management tools.
? Risk management.
Recommended literature:
[1]. TAGUE, Nancy R. The quality toolbox. 2nd ed. Milwaukee, Wis.: ASQ Quality Press, 2005. ISBN 978-0-87389-639-9.
[2]. KELLY, Diane L. Applying quality management in healthcare: a systems approach. 3rd ed. Arlington, VA: Association of University Programs in Health Administration, c2011. ISBN 978-156-7933-765.

Abbreviations used:

Semester:

Mode of completion of the course:

Weekly load (hours per week):